dha88 Terms & Conditions
Please read these Terms & Conditions carefully before creating an account at dha88. By using this platform, you are considered to have accepted all of these terms.
These Terms & Conditions ("Agreement") form a binding contract between dha88 ("Platform", "we", "us") and any registered or unregistered user of this website ("Member", "you"). By accessing, browsing, or using the dha88 website, you acknowledge that you have read, understood, and agreed to be bound by all of these terms.
If you do not agree with any term of this Agreement, please refrain from using dha88. We reserve the right to modify or update these terms at any time, and continued use of the platform after an update is published will be considered acceptance of the revised terms.
Important: This service is intended for users aged 21 and above only. Minors are strictly prohibited from creating an account or using the platform.
Definitions & Interpretation
The following words and terms carry specific meanings in this Agreement:
- "dha88" — refers to this online gaming platform and its operating entity.
- "Member" — a person who has registered an account at dha88 and is using the service.
- "Account" — the secure digital environment that stores a member's personal profile, balance, and gaming history.
- "Bonus Funds" — promotional credits granted by the platform, withdrawable subject to meeting specified wagering conditions.
- "Real Money" — funds deposited by the member themselves (via bKash, Nagad, Rocket, or Upay).
- "Wagering Requirement" — the obligation to place bets a specified number of times before bonus winnings can be withdrawn.
- "Service" — all games, sports betting, live casino, and other features available at dha88.
Account Registration & Eligibility
2.1 — Eligibility Requirements
To open an account at dha88, you must meet all of the following conditions:
- You must be at least 21 years of age.
- You must be a fully capable, responsible adult.
- You may only hold one account in your name — operating multiple accounts by the same person is prohibited.
- All information provided at the time of registration must be truthful, accurate, and complete.
- You have not previously been banned by dha88 or had your account terminated.
2.2 — Account Security
It is entirely your responsibility to keep your account password and login details confidential. You are fully accountable for any activity carried out from your account. If you suspect unauthorized access, notify our support team immediately.
2.3 — Identity Verification
dha88 reserves the right to verify a member's identity at any time. A national ID card or other documents may be requested if needed. Withdrawals may be put on hold until verification is complete.
If a person is found to hold multiple accounts, all accounts will be closed and any accumulated bonuses will be forfeited.
Deposits, Withdrawals & Payment Methods
3.1 — Accepted Payment Methods
dha88 currently accepts transactions only through the following mobile financial services: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank.
3.2 — Minimum Amounts
- Minimum deposit: ৳300 (for each method)
- Minimum withdrawal: ৳1,000
No deposit or withdrawal below the specified minimum amount will be processed.
3.3 — Withdrawal Timeframe
Approved withdrawal requests are generally processed within 30 minutes to 3 hours. However, additional time may be required if identity verification or a security review is needed.
3.4 — Transaction Terms
- All deposits must be made from the member's own mobile wallet — transactions from third-party accounts are not accepted.
- Withdrawals will only be sent to the wallet from which the deposit was received.
- dha88 reserves the right to suspend or cancel transactions if evidence of fraud, money laundering, or suspicious activity is found.
- No interest applies to funds deposited on the platform.
Warning: Bonus funds cannot be withdrawn until the wagering requirement has been met.
Bonuses & Promotional Offers
4.1 — Welcome Bonus
New members are eligible for a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example:
- Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
- Deposit ৳18,000 → ৳8,000 bonus → total balance ৳26,000 (bonus capped at the maximum limit)
4.2 — Wagering Requirement
The wagering requirement for the welcome bonus is 10 times (10x), applied to the bonus amount only. Example: ৳1,000 bonus × 10 = ৳10,000 in bets must be placed before bonus winnings can be withdrawn.
4.3 — General Bonus Rules
- Each bonus offer has its own expiry date — unused bonuses are cancelled once they expire.
- Bonus funds cannot be transferred directly to another account.
- If bonuses are claimed on multiple accounts from the same device or IP address, all bonuses will be cancelled.
- dha88 reserves the right to modify, suspend, or cancel any bonus offer for any member at any time.
- Bonuses credited in error due to a technical fault may be recovered.
VIP members can enjoy benefits across three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback), and Gold (up to 1.0% weekly cashback).
Gaming Code of Conduct & Prohibited Activities
5.1 — Permitted Use
dha88 services are intended for personal entertainment. Each member is expected to play fairly and maintain respectful conduct toward other members.
5.2 — Prohibited Activities
The following activities are strictly prohibited:
- Playing using bots, scripts, automated software, or artificial intelligence.
- Attempting to win unfairly by exploiting system vulnerabilities or bugs — any such activity discovered will result in the relevant winnings being voided.
- Attempting to defraud the bonus system as a group ("arbitrage" or "bonus hunting").
- Stealing another member's account credentials or using them without permission.
- Attempting to conduct money laundering or illegal financial activities through the platform.
- Harassing, threatening, or behaving disrespectfully toward other members or staff.
5.3 — Consequences of Violations
Breaching the above prohibitions may result in us issuing a warning, temporarily suspending or permanently closing the account, and forfeiting the associated balance.
Privacy & Data Protection
dha88 places the highest importance on protecting members' personal information. Our platform uses SSL encryption to keep your transactions and personal data secure.
Full details of how we collect, store, and use your information can be found on our Privacy Policy page. By registering, you also consent to the Privacy Policy.
- We do not sell your information to third parties.
- Data is used solely for providing the service, preventing fraud, and meeting legal obligations.
- Members may request to view or correct their stored information at any time.
Responsible Gaming
dha88 considers responsible gaming a core principle. Gaming is a form of entertainment — it should not be viewed as a source of income.
7.1 — Setting Self-Limits
Members can set daily, weekly, or monthly deposit limits. For more details about this feature, visit our Responsible Gaming page.
7.2 — Self-Exclusion
If a member feels their gaming habits are getting out of control, they can request self-exclusion at any time. Once this request is activated, the account will be locked for a specified period.
7.3 — Minor Protection
We are committed to preventing anyone under 21 from using the platform. The member is personally responsible for ensuring that no minor in their household can access the account.
If you need support, contact us via 24/7 live chat or at [email protected].
Limitation of Liability & Severability
8.1 — Service Availability
dha88 endeavors to provide uninterrupted service to the best of its ability. However, we are not liable for temporary disruptions due to technical maintenance, network issues, or unforeseen circumstances. No compensation applies in such cases.
8.2 — Technical Errors
If an error occurs in the game software or system, dha88 reserves the right to void the relevant round or refund the deposit. Winnings resulting from an error will be considered void where applicable.
8.3 — Third-Party Content
Our platform contains content created by third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe). dha88 is not directly responsible for the performance or errors of these providers' software.
8.4 — Law & Jurisdiction
Any dispute relating to these Terms & Conditions will first be addressed through negotiation. If negotiation fails, applicable international gaming law and alternative dispute resolution procedures will be followed.
Account Termination & Changes to Terms
9.1 — Account Closure by Member
Any member may request to close their account at any time. Real money in the account at the time of the request (free of wagering requirements) may be withdrawn. Bonus balances will be cancelled.
9.2 — Account Closure by dha88
We reserve the right to close any account without prior notice due to rule violations, evidence of fraud, or legal obligations.
9.3 — Updates to Terms
dha88 may modify these Terms & Conditions at any time. An effort will be made to notify members of significant changes. However, continued use of the platform after any change will be considered acceptance of the new terms.
If you have any questions about the terms, contact our support team: [email protected]
Contact & Customer Support
If you have any questions, concerns, or complaints about these Terms & Conditions, please contact our support team. dha88's customer support is available seven days a week, twenty-four hours a day, in both Bengali and English.
- Live Chat: Use the platform's live chat option for 24/7 instant support.
- Email: [email protected]
We take every complaint and request seriously and strive to provide a prompt and effective resolution.
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