dha88's Privacy Policy
This policy gives a full account of how your personal information is collected, used, and kept secure.
1 Introduction
dha88 is committed to providing a safe, reliable, and transparent online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") tells you what information is collected when you use the dha88 platform, how that information is processed, how long it is stored, and what steps we take to protect it.
This policy applies to the dha88 website, mobile version, and all related services. By using the site, you are considered to have read, understood, and agreed to the terms of this policy.
dha88 uses SSL encryption technology to keep all your information secure. We treat the privacy of personal information as our highest priority and are committed to your trust.
2 What Information We Collect
2.1 Information You Provide Directly
When you create an account on dha88, log in, or contact us, the following information may be collected:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, or Upay account details)
- Password (stored in encrypted form)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Site usage patterns and navigation history
- Login duration and session information
- Game play history and statistics
- Transaction history and amounts
2.3 Information for Identity Verification
To ensure a safe gaming environment and prevent money laundering, dha88 may request additional information for identity verification in certain circumstances, such as: a copy of a national identity card or passport, and proof of address. This information is kept strictly confidential and is used only for the verification process.
3 Purpose of Using Information
3.1 Main Uses
dha88 uses your information for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To activate gaming services, bonuses, and promotions.
- Transaction processing: To complete deposits and withdrawals — via bKash, Nagad, Rocket, and Upay.
- Customer support: To resolve your questions or complaints.
- Security and fraud prevention: To detect unauthorized activity.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To further improve the user experience.
3.2 Communication & Marketing
With your consent, dha88 may notify you about new bonus offers, promotions, and service updates. You may opt out of these communications at any time. No messages will be sent for marketing purposes without your explicit consent.
4 Information Storage & Security
4.1 Security Measures
dha88 takes industry-standard technical and organizational measures to protect your information:
- SSL (Secure Socket Layer) encryption technology
- Encrypted password storage
- Two-factor authentication
- Regular security audits
- Restricted staff access to information
- Suspicious activity monitoring
4.2 Retention Period
Your personal information is stored according to the following guidelines:
- All information is retained for as long as your account is active.
- After an account is closed, certain information may be retained for a defined period to meet legal obligations.
- Transaction records are stored in accordance with financial regulations.
- Once legal requirements have been met, information is securely deleted.
5 Sharing Information with Third Parties
5.1 Information Sharing Policy
dha88 does not sell your personal information to third parties. However, information may be shared in the following cases to deliver services and meet legal obligations:
- Payment processors: Minimum necessary information to complete transactions via bKash, Nagad, Rocket, and Upay.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited session information to manage gameplay.
- Identity verification services: To comply with applicable regulations.
- Legal authorities: On the basis of a court order or legal obligation.
- Fraud prevention services: To protect the security and integrity of the site.
5.2 Third-Party Responsibilities
All third parties with whom information is shared are contractually bound to uphold dha88's privacy standards. They may only use this information for the specified purpose and may not disclose it to others.
6 Cookies & Tracking Technology
6.1 What Are Cookies
Cookies are small text files stored in your browser. dha88 uses several types of cookies:
- Essential cookies: Required for the basic functioning of the site — login sessions and security.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To understand site usage patterns — information is collected anonymously.
6.2 Cookie Controls
You can manage cookies through your browser settings. Please note:
- Disabling essential cookies may prevent some parts of the site from working properly.
- You can disable analytics cookies, which will increase your privacy.
- Most browsers allow you to reject, accept, or delete cookies.
7 Your Data Rights
7.1 Your Rights
dha88 supports the following data rights:
- Right to know: You can find out what information has been collected about you and how it is being used.
- Right of access: You can request a copy of the information stored about you.
- Right to rectification: You can request a correction if any of your information is inaccurate.
- Right to erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
- Right to restrict processing: You can object to the use of your information for specific purposes.
- Right to opt out of marketing: You can stop marketing messages at any time.
7.2 How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. Your request will be processed as quickly as possible after your identity has been verified.
8 Protection of Minors
8.1 Age Restriction
dha88 is an online gaming platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.
If we become aware that information has been collected from a minor, we will immediately close that account and delete the collected information.
Parents and guardians are requested to contact [email protected] immediately if they believe their minor child is using dha88.
9 Policy Changes
9.1 Notice of Changes
dha88 reserves the right to update this privacy policy from time to time. If there are any significant changes to the policy, we will:
- Publish the updated policy on this page.
- Notify you of the changes through a notice on the site.
- Registered users may be informed by email.
Continued use of the site after changes are made will be considered as your consent to the updated policy. You are therefore advised to check this page regularly.
10 Privacy Contact
If you have any questions, concerns, or information requests regarding this privacy policy, contact dha88's privacy team through the following channels:
Read more: Terms & Conditions and Responsible Gaming policy.